Cloud Operations Management

The service is ideal for enterprises that want to reduce operational complexity, offload day-to-day cloud management, enhance operational resilience, ensure high availability of workloads without expanding internal teams, and focus on growth and innovation.

• Foundation – Basic support (included by default with Yntraa cloud services).
• Prime – For environments requiring faster SLAs and broader operational coverage.
• Priority – For mission-critical workloads needing 24×7 coverage and proactive support.
• New Edge – For advanced, performance-intensive workloads such as containers, media services, and big data.

It covers basic support and monitoring, but for production-grade workloads, Prime or Priority plans are recommended for improved SLAs, patching, security, and optimization features.

Yes, managed onboarding and first-time deployment assistance are included in all plans.

Migration assistance is available under Prime and Priority plans (tools and resources may incur charges and be billed separately under the cloud migration assist service pillar).

Support includes monitoring, troubleshooting, OS patch management, network and security configuration, load balancing, and resource optimization, depending on the plan.

Alerts, billing usage monitoring, auto-escalations, root cause analysis (RCA), scheduled patching, DR drills, and resource optimization recommendations (Prime and above).

It is the expert team behind the service that drives standardization, automation, and continuous process improvement to ensure 24×7 operational excellence.

Customers receive either a shared or dedicated Technical Account Manager or Cloud Helpdesk Team according to their subscribed plan.

TAMs act as strategic advisors who:

• Coordinate issue resolution and escalations
• Guide architectural alignment
• Provide insights on performance, cost, and security
• Act as a single point of contact for service delivery

No. It must be subscribed to along with Foundation, Prime, or Priority. It’s ideal for advanced services like database, analytics, and video streaming that require deep cloud-native and performance expertise.

The service is billed either as a percentage of the actual cloud consumption or based on the selected plan tier and covered services. New Edge plans may be priced separately based on the specific use case.

Yes. The Foundation plan is provided at no additional cost for customers hosted on Yntraa Cloud.

No, the Foundation Plan is only applicable in the case of Yntraa Cloud.

For the Prime Plan, we charge:

• For monthly cloud consumption below ₹1 Cr: 15% of the actual consumption.
• For monthly cloud consumption between ₹1 Cr and ₹5 Cr: 12% of the actual consumption.
• For monthly cloud consumption exceeding ₹5 Cr: 10% of the actual consumption.

For the Priority Plan, we charge:

• For monthly cloud consumption below ₹1 Cr: 20% of the actual consumption.
• For monthly cloud consumption between ₹1 Cr and ₹5 Cr: 17% of the actual consumption.
• For monthly cloud consumption exceeding ₹5 Cr: 15% of the actual consumption.

For the New Edge Plan, we charge 7% of the Service Consumption.

• Third-party platforms (e.g., AWS, Azure, etc.)
• Obsolete or unsupported OS/software
• Customer-controlled access restrictions
• Vendor response delays
• Components not under Yotta’s operational control

For more details, refer to the SLA Agreement

• OS Patch Management: Ensures regular updates for supported Windows and Linux OS versions in accordance with vendor guidelines.
• Database Patch Management: Covers engines like MySQL, SQL Server, MongoDB, etc., focusing on stability, security, and compliance.

Patch management is automated where supported, but always validated by engineers prior to deployment to reduce risk. Critical patches are scheduled outside business hours to minimize downtime.

Disaster Recovery support is provided only when Resiliency as a Service (RaaS) and DR Management are subscribed to, and the complete DR setup is already in place. The service is limited to validation, coordination, and execution oversight, as per the subscribed plan:

• Prime Plan:
  • Annual DR Drill (validation and execution oversight)
  • DR Management (runbook review and periodic validation)

• Priority Plan:
  • Half-Yearly DR Drills (validation and execution oversight)
  • DR Management (enhanced runbook review and validation)

Yotta’s OEM coordination support is delivered based on the ownership and sourcing of hardware and software components, as defined below:

Condition 1: OEM Licenses/Components Procured Through Yotta

• The service provider ensures an active OEM/vendor support contract for the supplied components.
• The service provider performs issue triage and directly coordinates with the OEM/vendor for support, fixes, patches, or replacements.
• Support tickets are logged, tracked, and followed by the service provider until closure.
• Regular status updates, along with RCA and resolution summaries, are shared with the customer.

Condition 2: Customer-Supplied OEM Licenses/Components

• The customer must maintain an active and valid support contract with the respective OEM/vendor throughout the engagement with the service provider.
• The service provider coordinates and follows up with the OEM/vendor on behalf of the customer and provides periodic status updates.
• Ownership and escalation of responsibility remain with the customer, including driving timely responses, workarounds, fixes, or replacements from the OEM/vendor.
• The service provider is not responsible for OEM/vendor delays, and any resulting service interruptions or SLA deviations shall not be attributable to Yotta.