Cloud Operations Management

Enhance Your Cloud Operations for Maximum Efficiency. Focus on driving innovation and business growth while our experts manage your cloud infrastructure around the clock, ensuring peak performance, reliability, and security.

Cloud Operations Management

Product Overview

Our comprehensive Cloud Operations and Management services provide end-to-end operational excellence across your cloud environment. We ensure that your infrastructure, applications, and workloads operate seamlessly, securely, and efficiently, while adhering to best practices for performance, availability, and compliance.

Built-in Technical Advantages:
Key Features

Enhanced Service Reliability

Ensures stable performance and high availability for mission-critical applications.

Operational Cost Efficiency

Reduces overhead by optimizing resource usage and minimizing routine operational effort.

Streamlined Service Operations

Improves workflows and accelerates service delivery through standardized, efficient processes.

Built-In Risk & Compliance Management

Strengthens compliance posture and reduces operational risks to support continuous business operations.

Agile & Scalable Operations

Enables rapid adaptation to workload changes with flexible and scalable operational support.

Why Choose Cloud Operations Management ?

Expertise and Experience

  • Certified cloud professionals with extensive operational experience
  • Best practice frameworks and methodologies
  • Continuous learning and innovation.

Comprehensive Coverage

  • End-to-end cloud operations management
  • Integrated service portfolio
  • Flexible engagement models

Technology Excellence

  • Advanced automation capabilities
  • Integration with leading cloud platforms
  • Continuous innovation and improvement

Pricing

Plans Deliverables Price
Foundation
  • The FOUNDATION plan offers essential managed services for enterprises that require baseline operational stability without complex governance needs. It provides 24×7 multilingual support and access to a shared Technical Account Manager (TAM) for coordinating day-to-day service requests. The plan includes SLA coverage and half-yearly operational health reviews to assess performance. This tier is ideal for relatively stable environments, where uptime is essential but not business critical. Foundation support plan is included in service subscription and applicable for all customers.
 Part of Service Subscription
Prime
  • The PRIME is tailored for enterprises running business-sensitive workloads that demand higher service commitment and responsiveness. It builds upon the foundation plan with backed by a stringent SLA guarantee, which elevates the higher performance and better experience for the customer environment.
 15% of Monthly Cloud Spend
Priority
  • The PRIORITY plan is the most advanced managed service tier specifically designed for mission-critical operations, offering 24/7 multilingual support with a dedicated Technical Account Manager (TAM) who serves as a strategic advisor and single point of contact. The plan delivers stringent SLA backed by service commitments and includes quarterly operational health reviews to ensure continuous improvement, risk mitigation, and performance optimization. With a focus on deep technical engagement, compliance, and proactive support, the priority plan is intended for organizations that demand the highest operational excellence, responsiveness, and control.
 20% of Monthly Cloud Spend
New Edge
  • The NewEdge Plans is built to support critical and advanced cloud services that require specialized skills, as well as the highest operational excellence, responsiveness, and control. It provides consistent, scalable, and service-specific governance for selected advanced services such as: Containers, Serverless, various DB platforms (SQL, NoSQL, Big Data), Network and Security services, AI Service, and Media services, etc.
  • This service can be subscribed to standalone or on top of the Prime and Priority Plan. 7% of the monthly service spend will be charged and applicable as per the overall monthly service spend, which is available on the CSP portal or OEM report.
 7% of Service Spend

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